Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
Maintain effective communication with all related departments to ensure smooth service delivery
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
Ensure all guest registrations are completed and correspond with Opera PMS guest information

Team Leader Jobs In Dubai 2023 | Rotana