NOC Technician L1 Jobs In Dubai 2023 | Anuva


NOC Technician L1 Jobs In Dubai 2023 | Anuva

What You’ll Be Doing

  • Proactive network monitoring and reporting of RF (Layer 1) problems.
  • Acting upon Network Management requests for remote network changes.
  • Respond to phone, email, and chat inquiries from customers.
  • Maintain tact and professionalism when interacting with the customer on any channel.
  • Remote level reporting for service quality and system performance.
  • Troubleshooting technical issues on VSATs and IP networks.
  • Facilitate support for customers and field engineers as necessary.
  • Other duties as assigned

What We’re Looking For

  • Degree with Computer or Electronics Focus
  • English is Required, Bilingual is a Plus
  • Experience in MS Excel and Outlook
  • Contact Center Experience is Desirable
  • CCNA or Other IP Certifications Beneficial
  • VSAT Installer or Support Background

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