NOC Technician L1 Jobs In Dubai 2023 | Anuva

NOC Technician L1 Jobs In Dubai 2023 | Anuva

What You’ll Be Doing

• Proactive network monitoring and reporting of RF (Layer 1) problems.
• Acting upon Network Management requests for remote network changes.
• Respond to phone, email, and chat inquiries from customers.
• Maintain tact and professionalism when interacting with the customer on any channel.
• Remote level reporting for service quality and system performance.
• Troubleshooting technical issues on VSATs and IP networks.
• Facilitate support for customers and field engineers as necessary.
• Other duties as assigned

What We’re Looking For

• Degree with Computer or Electronics Focus
• English is Required, Bilingual is a Plus
• Experience in MS Excel and Outlook
• Contact Center Experience is Desirable
• CCNA or Other IP Certifications Beneficial
• VSAT Installer or Support Background