Executive Jobs In Dubai 2023 | Aster DM Healthcare

Aster DM Healthcare

Executive Jobs In Dubai 2023 | Aster DM Healthcare

Your Responsibilities:

  • Be the “guardian angel” for patients in the assigned hospital – work on the hospital floor to guide, pacify, inform and educate patients on a daily basis.
  • Serve as a patient advocate and execute ideas that will make the patient journey simpler, faster and seamless.
  • Have a pro-active approach to patient experience – identify opportunities to delight patients by sensing their needs before they ask.
  • Anticipate patient discomfort in various touchpoints and pro-actively offer assistance – wheelchair needs, waiting area congestion, pro-actively inform patients about unanticipated delays owing to doctors running late, interact with senior citizens and children to make their waiting time anxiety more bearable.
  • Continuously review and understand customer feedback received for the assigned unit and drive continuous improvements in overall service quality by streamlining processes, highlighting issues, seeking buy-in from Operations and through timely escalations.
  • Listen actively to and resolve patients ‘complaints on a real time basis to ensure that concerns are addressed promptly and up to their satisfaction.
  • Promote all amenities, conveniences and programs offered (e.g., Aster Health Check).
  • Provide patients and families with information on hospital services, procedures, protocols, concerns and complaints.
  • Interact with patients or families to determine the nature of care needed and direct them to the concerned.
  • Perform crisis intervention duties with a view to facilitate resolution.
  • Effect changes within the hospital system to ensure that patient experience is enhanced and more patient friendly.
  • Work closely with Operations team to increase QR survey of hospital/cluster and take proactive initiatives on the feedback from patients and collect Google rating after completing the service.

Education & Experience:

  • Graduate/Diploma in any field.
  • Minimum 2-3 years’ of relevant experience in managing customer experience.
  • Serve as role model for Service Excellence with a passion for improving customer journeys.
  • Cross-functional broad understanding of healthcare domain, processes, and practices will be a plus.
  • Proven ability to identify improvement opportunities and perform business analysis to make recommendations
  • Ability to change and adapt to growing business demands as well as the ability to collaborate with other business unit.
  • Excellent communication, presentation and networking skills.
  • Competencies:

To apply for this job please visit www.careerjet.ae.

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